Returns & Refund Policy
Last Updated: September 2026
Thank you for shopping at the Katerina Soria Store.
Customer satisfaction is very important to us. If something isn't right with your order, please contact us before worrying—we'll always do our best to find a fair and reasonable solution.
Please read the following policy before making a purchase.
1. Printed Products
If your printed book, calendar, or other physical product arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage or defect
After reviewing your request, we may offer one of the following solutions, depending on the circumstances:
- A replacement product
- A partial refund
- A full refund
- Another appropriate solution
2. Returns
If you wish to return an eligible physical product, please contact us before sending it back.
Returned items should:
- Be unused and in their original condition
- Be returned in their original packaging whenever reasonably possible
- Be shipped back within the timeframe agreed upon with our customer support team
Unless the return is due to our error or a defective product, return shipping costs are generally the responsibility of the customer.
3. Digital Products
Due to the nature of digital products, digital downloads, digital books, calendars, and other digital publications are generally non-refundable once access has been provided or the download has started, except where required by applicable consumer protection law.
If you experience any technical issues accessing your purchase, please contact us and we'll be happy to help.
4. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders that have not yet entered processing or shipping may be cancelled and refunded.
Once an order has been prepared for dispatch or has already been shipped, cancellation may no longer be possible.
5. Damaged Shipments
If your package arrives visibly damaged, we recommend taking photographs of both the packaging and the product immediately after delivery.
Please contact us at: office@soriakaterina.com
We will carefully review your case and work with you to find a fair and reasonable solution.
6. Lost Shipments
If your order appears to have been lost during delivery, please contact us.
We may first need to complete an investigation with the shipping carrier before arranging a replacement or refund where appropriate.
7. Refund Processing
Approved refunds will be issued using the original payment method whenever possible.
Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Soria Production s.r.o.
Kopčianska 14
851 01 Bratislava – Petržalka
Slovakia
Email: office@soriakaterina.com