Shipping Policy
Last Updated: September 2026
We take care to ensure that your purchase arrives safely and in excellent condition.
1. Order Processing
Orders are typically processed within 2–5 business days after successful payment.
During product launches, holiday periods or high order volumes, processing times may be slightly longer. If a significant delay occurs, we will make every effort to inform you.
Carefully Packaged
Every printed collector edition and calendar is carefully packaged to help ensure it reaches you in excellent condition. We take pride in preparing each order with attention to detail, reflecting the quality and care behind every publication.
2. Shipping Destinations
We are pleased to offer shipping to many countries worldwide.
If shipping to your country is currently unavailable, please contact us at: office@soriakaterina.com and we will do our best to assist you.
3. Shipping Methods
Shipping methods are selected based on the destination and availability of reliable delivery services.
Available shipping options and estimated delivery times will be displayed during checkout whenever possible.
4. Delivery Times
Estimated delivery times vary depending on your location.
Please note that delivery estimates are not guaranteed and may be affected by:
- customs clearance;
- local postal services;
- weather conditions;
- public holidays;
- other circumstances beyond our control.
5. Tracking
Where available, tracking information will be provided once your order has been dispatched.
Please allow a short period for tracking updates to appear after shipment.
6. Customs and Import Duties
International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise required by applicable law.
7. Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
8. Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at: office@soriakaterina.com
Whenever possible, please include:
- your order number;
- photographs of the damaged package or product (if applicable);
- a brief description of the issue.
We will work with you to find a fair and reasonable solution.
9. Separate Shipments
In some cases, items within the same order may be shipped separately to ensure faster delivery or due to stock availability.
If this occurs, you will be notified where appropriate.
10. Digital Products
Digital products are not shipped physically.
Access to digital purchases will be provided electronically after successful payment in accordance with our Digital Products Policy.
11. Contact
Soria Production s.r.o.
Kopčianska 14
851 01 Bratislava – Petržalka
Slovakia
Email: office@soriakaterina.com